Return Policy

RETURNS

  • We accept returns  (jewelry, handbags, scarves and basics-modest essentials excluded) within 7 days after delivery date. Customer will be responsible for paying for shipping costs for returning your item. We will need a picture of the item you received to initiate the return process. The return address could be international shipping. You can use your local postal carrier.
  • We are no longer providing free return services to any countries.
  • PLEASE E-MAIL to info@diyadeen.com FOR RETURN SHIPPING ADDRESS AND INFORMATION. Please do not send your purchase back to the manufacturer.
  • If the item you received is defective or damaged, we will be resending the item or will be giving  a  store credit. You can email our Customer Care team at any time at  info@diyadeen.com . Damages must be reported within the same day of receiving merchandise or cannot be returned.
  • Anything purchased at a discounted price is a FINAL SALE and is not eligible for return.
  • Returns must be received unwashed, unworn and in new condition. If the item arrives with tags on it the item must be returned with original tags still attached. Otherwise our warehouse will not be accepting the return and the return shipping fees will be charged from you.
  • Return Credits are processed within 10-15 business days of receiving your return. We accept returns for store credits only.
  • Colors and Size may vary due to photography lenses, indoor/outdoor lighting, computer monitor resolutions. Clothing patterns may also vary. These situations do not qualify as defects or qualify for refunds. To complete your return, we require a  return receipt.
  • If you do not receive your purchase within 90 days, you can ask for a full refund .We cannot be held responsible for packages once proof of delivery is generated.
  • Once the carriers have hold of the package we cannot be responsible for delivered items that have been lost or stolen.


RETURN SHIPPING

  • PLEASE E-MAIL to info@diyadeen.com FOR RETURN SHIPPING ADDRESS AND INFORMATION. Please do not send your purchase back to the manufacturer.