SHIPPING/DELIVERY
Shipping
PLEASE NOTE ONCE A PACKAGE IS SHIPPED BY US AND IS SCANNED BY SHIPPING CARRIER AND THEN LOST IN TRANSIT IT IS CARRIER’S PROBLEM. YOU WOULD HAVE TO CONTACT THEM!! AND WE ARE NOT RESPONSIBLE FOR THE FAILED DELIVERY DUE TO WRONG ADDRESS PROVIDED BY CUSTOMER.THANK YOU FOR UNDERSTANDING.
1. HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
Order processing time takes 1-7 business days before shipment. Deliveries take usually 10-12 days!! However, due to the distance between countries, slow postal services, and shipping delays it can sometimes take up to 2 months. It depends what you purchased/where you live! You can 'CONTACT US' or email us at info@diyadeen.com for specific shipping times.
Order processing time takes 1-7 business days before shipment. Deliveries take usually 10-12 days!! However, due to the distance between countries, slow postal services, and shipping delays it can sometimes take up to 2 months. It depends what you purchased/where you live! You can 'CONTACT US' or email us at info@diyadeen.com for specific shipping times.
You cannot change or cancel your order after checkout.
2. I HAVE RECEIVED ONLY PART OF MY SHIPMENT, WHERE ARE THE OTHER ITEMS?
We ship from different parts of China/Turkey/United States using different carriers so some items might arrive earlier than others. As well, often times some parcels experience shipping delays while others do not. If you'd like to know the status of your other items, please email us with your name and order number.
3. DO YOU SHIP INTERNATIONALLY? HOW MUCH IS SHIPPING?
Yes we do ship EVERYWHERE and shipping is FREE in 99.9% of cases!
4. WHERE DO YOU SHIP FROM?
We ship from our partnered factories located in China/Turkey/USA. So, please expect your items to be shipped separately (if you order more than one item) as different factories specialize in different areas of manufacturing. Our shop's currency is in USD though!
We ship from our partnered factories located in China/Turkey/USA. So, please expect your items to be shipped separately (if you order more than one item) as different factories specialize in different areas of manufacturing. Our shop's currency is in USD though!
5. MY ORDER HAS NOT ARRIVED YET? EVEN AFTER YOUR PROMISED "3 MONTHS" WHY?
While some parcels can arrive early, some others may experience shipping delays, or you may live in a more isolated region from where we produce (China). If it does not arrive by 3 months upon ordering, we can help reship your order or refund guaranteed! :)
6. WHAT ABOUT POSSIBLE CUSTOM FEES?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country. Customers will have to pay it.