PLEASE NOTE ONCE A PACKAGE IS SHIPPED BY US AND IS SCANNED BY SHIPPING CARRIER AND THEN LOST IN TRANSIT IT IS CARRIER’S PROBLEM. YOU WOULD HAVE TO CONTACT THEM!! AND WE ARE NOT RESPONSIBLE FOR THE FAILED DELIVERY DUE TO WRONG ADDRESS PROVIDED BY CUSTOMER.THANK YOU FOR UNDERSTANDING.
We ship from our partnered factories located in China/Turkey/USA. So, please expect your items to be shipped separately (if you order more than one item) as different factories specialize in different areas of manufacturing. Our shop's currency is in USD though!
5. I HAVE RECEIVED ONLY PART OF MY SHIPMENT, WHERE ARE THE OTHER ITEMS?
We ship from different parts of China/Turkey/United States using different carriers so some items might arrive earlier than others. As well, often times some parcels experience shipping delays while others do not. If you'd like to know the status of your other items, please email us with your name and order number.
6. WHAT ABOUT POSSIBLE CUSTOM FEES?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country. Customers will have to pay it.
Order processing time takes 1-7 business days before shipment. Deliveries take usually 1 week to 3 weeks! But due to COVID -19, it might take up to 3-5 weeks. However, due to the distance between countries, slow postal services, and shipping delays it can sometimes take up to 2 months. It depends what you purchased/where you live! You can 'CONTACT US' or email us at firstname.lastname@example.org for specific shipping times.
You cannot change or cancel your order after checkout.